Accessibility Statement

Accessibility Statement

Introduction

It's here, we are committed to providing an inclusive and accessible shopping experience for all our customers, including individuals with disabilities. We believe that every parent and caregiver should have equal access to the essential baby products they need. This accessibility statement outlines the measures we have taken to ensure that our store is accessible to everyone, regardless of their abilities.

Our Commitment

We are dedicated to creating an environment that is welcoming and usable for all customers. We have implemented the following strategies to make our store accessible:

Physical Store Accessibility

  1. Wheelchair Access: Our physical store is designed to be wheelchair accessible, with ramps, wide aisles, and doorways to accommodate mobility devices.

  2. Accessible Restrooms: We have accessible restrooms with appropriate grab bars and clear floor space to accommodate those with mobility challenges.

  3. Assistance Animals: Service animals are welcome in our store to assist customers with disabilities.

  4. Accessible Parking: We offer accessible parking spaces close to the store entrance for customers with disabilities.

Online Store Accessibility

We understand the importance of providing an accessible online shopping experience for all our customers. Our website has been designed with the following considerations:

  1. Screen Reader Compatibility: Our website is compatible with popular screen readers to ensure that customers with visual impairments can access product information and make purchases independently.

  2. Keyboard Navigation: All aspects of our website, including menus, forms, and product listings, can be navigated using a keyboard for those who may not use a mouse.

  3. Alt Text: We provide descriptive alt text for all images on our website to assist customers using screen readers.

  4. Resizable Text: Our website allows users to adjust the font size, ensuring readability for all customers.

  5. Color Contrast: We maintain adequate color contrast to make text and images readable for individuals with low vision or color blindness.

  6. Video Subtitles: Any videos on our website include subtitles or transcripts to accommodate deaf or hard-of-hearing customers.

  7. Responsive Design: Our website is designed to be responsive, ensuring a seamless experience on various devices, including smartphones and tablets.

  8. User-Friendly Forms: Online forms, including the checkout process, are designed to be user-friendly and accessible.

Customer Assistance

We are committed to assisting all customers, regardless of their abilities. Our store staff has received training on providing assistance to customers with disabilities, including:

  1. Personal Assistance: Our staff is available to provide personal assistance to customers who may require help in selecting products or navigating the store.

  2. Communication Support: We are willing to communicate with customers through their preferred method, whether it's verbal, written, or sign language.

  3. Service Communication: We can provide important information, such as product details and pricing, in alternative formats upon request.

Feedback and Contact Information

We value feedback from our customers, and we are continually working to improve the accessibility of our store. If you encounter any barriers or have suggestions for improvement, please let us know. You can reach us through the following contact methods:

  • Phone: 877-762-1112
  • Email: info@fierceom.shop
  • Physical Address: 13107 ENGLISHWOOD LANE, FAIRFAX, VA, 22033, USA

We will make every effort to address your concerns and provide reasonable accommodations whenever possible.

Accessibility Plan

We are committed to regularly reviewing and updating our accessibility features and practices. Our ongoing efforts include:

  • Conducting regular accessibility assessments and audits of our physical store and website.
  • Collaborating with accessibility experts to improve our store's accessibility.
  • Providing ongoing training for our staff to ensure they are knowledgeable about accessibility issues.
  • Actively seeking feedback from customers and making necessary improvements based on their input.
  • Staying current with accessibility standards and best practices.

Conclusion

It's here, we believe that accessibility is a fundamental right for all our customers. We are dedicated to providing a welcoming and inclusive environment both in our physical store and online. We will continue to work diligently to ensure that everyone, regardless of their abilities, can enjoy a seamless and enjoyable shopping experience for their baby product needs.

Thank you for choosing us as your trusted source for baby products, and we look forward to serving you in an accessible and inclusive manner.