Return Policy

Welcome to our Return Policy, where we outline the terms and conditions regarding returns and exchanges for your baby product purchases. We understand that sometimes, despite careful selection, a product may not meet your expectations or needs. Our goal is to provide a transparent and hassle-free return process to ensure your satisfaction.

General Return Guidelines

Our return policy is designed to be fair and reasonable, offering you flexibility in returning items that may not be suitable. Before initiating a return, please review the following general guidelines:

1. Eligible Items

Most items purchased from our store may be eligible for return or exchange, provided they meet the specific criteria outlined below. Some exclusions may apply, such as personalized or hygienic items (e.g., baby bottles, pacifiers) for safety and hygiene reasons.

2. Return Timeframe

We understand that circumstances may vary, so we offer a reasonable return timeframe to accommodate your needs. Generally, items may be returned within 30 days from the date of purchase. Please check your order confirmation or receipt for the specific return deadline applicable to your purchase.

3. Condition of Items

To be eligible for return or exchange, items must meet the following conditions:

• Unused and Unopened: Items should be in their original, unused, and unopened condition, free from signs of wear, damage, or alterations.

• Original Packaging: Items should be returned in their original packaging, including all tags, labels, and accessories.

• Receipt or Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges. This helps us verify the purchase date and process your request efficiently.

4. Non-Returnable Items

As mentioned earlier, certain items are non-returnable due to safety and hygiene reasons, including but not limited to:

• Personalized items with custom engravings or embroidery.
• Hygienic items such as baby bottles, pacifiers, and breastfeeding accessories.
• Items with opened packaging or missing components.
• Items that have been used or show signs of wear.
• Items without a valid receipt or proof of purchase.

Please review the product description and packaging carefully before purchase to ensure it meets your needs and preferences.

How to Initiate a Return

To initiate a return or exchange, please follow these steps:

1. Contact Customer Support

Begin the return process by contacting our customer support team. You can reach them through one of the following methods:

• Phone: 877-762-1112
• Email: info@fierceom.shop
• In-Person: Visit our physical store location if you made an in-store purchase.

When contacting customer support, provide the following information:

• Your full name.
• Order number or receipt details.
• Reason for the return or exchange.
• Condition of the item(s) you wish to return.
• Your preferred resolution (e.g., refund, exchange, store credit).

2. Receive Return Authorization

Once you've contacted our customer support team and your return request is approved, you will receive return authorization instructions. This may include a return authorization number (RMA) and details on where to send the item(s).

3. Prepare and Package the Return

Before shipping the item(s) back, please ensure they meet the return eligibility criteria mentioned earlier. Carefully pack the item(s) in their original packaging, along with all accessories and documentation.

4. Ship the Return

Follow the specific return shipping instructions provided by our customer support team. Please note that return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective item.

5. Inspection and Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet the return criteria. We will process your return request within 30 days from the date we receive the item(s). You will be notified of the status of your return, and we will proceed with the chosen resolution (refund, exchange, store credit) accordingly.

Refund Options

Depending on your preference and the circumstances of your return, you may be eligible for the following refund options:

1. Refund

If you choose a refund, the original purchase amount (excluding any shipping charges) will be credited back to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account, depending on your financial institution's processing times.

2. Exchange

If you prefer to exchange the item for a different product, we will coordinate the exchange process. The availability of the desired replacement item will be confirmed, and we will provide instructions on how to proceed.

3. Store Credit

If you opt for store credit, the refunded amount will be issued as a credit to your account with us. You can use this credit for future purchases from our store.

Exceptional Circumstances

In some exceptional circumstances, we may consider returns or exchanges outside the standard return policy. These circumstances include:

1. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund and cover any associated return shipping costs.

2. Order Errors

If we make an error with your order, such as sending the wrong item, please contact us promptly. We will rectify the mistake and cover any necessary return shipping costs.

Your Responsibilities

As our valued customer, we kindly request that you:

• Review product descriptions and details carefully before making a purchase to ensure that the item meets your needs.
• Retain a valid receipt or proof of purchase for all transactions.
• Package and return items according to our return instructions.
• Contact our customer support team promptly to initiate a return or resolve any issues.

Contact Us

If you have any questions, concerns, or specific requests related to our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience is as enjoyable and worry-free as possible.

Thank you for choosing us as your trusted source for baby products. We are committed to your satisfaction and look forward to serving you and your little one with high-quality products and exceptional service.