Terms of Service

Welcome to our Terms of Service. These terms and conditions govern your use of our website, products, and services. Please read this document carefully as it outlines the rights and responsibilities of both you, our valued customer, and us, the provider of baby products. By accessing our website or purchasing products from us, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

In this document, the following terms shall have the meanings ascribed to them:

• "Store": Refers to our online and/or physical store where baby products are offered for sale.
• "Website": Means our online platform, including all web pages and content accessible through the Website.
• "Products": Refers to the baby and infant-related items available for purchase in our store.
• "Customer": Refers to individuals, businesses, or entities that access our website, make purchases, or engage with our services.
• "User": Refers to any person or entity accessing our website, whether or not they make a purchase.

2. Acceptance of Terms

By using our website or making a purchase, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website and services. These terms may be updated or modified from time to time without prior notice. It is your responsibility to review these terms regularly for any changes. Continued use of our website or services after modifications constitutes your acceptance of the updated terms.

3. User Accounts

3.1 Account Registration

To access certain features of our website, such as placing orders or tracking order history, you may be required to create a user account. When registering for an account, you agree to provide accurate and current information. You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.2 Account Security

You are responsible for maintaining the security of your account and password. You agree to notify us immediately of any unauthorized access or use of your account. We reserve the right to suspend or terminate your account at our sole discretion if we suspect unauthorized use or a breach of security.

4. Product Information and Pricing

4.1 Product Descriptions

We make every effort to provide accurate product descriptions, images, and information on our website. However, we do not warrant that product descriptions or other content on our website are free from errors or omissions. If you have any questions or concerns about a product, please contact our customer support team before making a purchase.

4.2 Pricing

Product prices are listed in the currency of the country where the purchase is made. Prices may be subject to change without notice. While we strive to ensure accurate pricing, errors may occur. In such cases, we reserve the right to correct pricing errors and notify affected customers before processing the order.

4.3 Availability

Product availability is subject to change, and we do not guarantee that all products displayed on our website are in stock. In the event that an item is out of stock or unavailable, we will make every effort to notify you and offer alternatives or issue a refund for the unavailable item.

5. Order Placement and Payment

5.1 Placing Orders

To place an order, add the desired products to your shopping cart and proceed to checkout. You will be prompted to provide necessary information, including billing and shipping details. By placing an order, you agree to pay for the items in your order and any associated shipping fees.

5.2 Payment Methods

We accept a variety of payment methods, including credit cards, debit cards, and other payment options as specified on our website. Payments are processed securely through trusted payment processors. You agree to provide accurate payment information and authorize us to charge the specified amount for your order.

5.3 Order Confirmation

Upon successful payment, you will receive an order confirmation email. This email serves as acknowledgment of your order and provides details such as order number, items purchased, and billing information. Please review the order confirmation and contact us immediately if you identify any discrepancies.

6. Shipping and Delivery

6.1 Shipping Methods

We offer various shipping methods, including standard shipping and express shipping. The shipping method you select during checkout will determine the estimated delivery timeframe and associated costs.

6.2 Delivery Address

You are responsible for providing an accurate and complete delivery address. We will not be held liable for any delays or non-delivery resulting from inaccurate address information provided by the customer. Please review your shipping address carefully before finalizing your order.

6.3 Shipment Tracking

We provide shipment tracking for most orders. You will receive a tracking number and instructions on how to track your order once it has been shipped. While we make every effort to ensure timely delivery, we cannot guarantee delivery times and are not responsible for delays caused by third-party shipping carriers.

6.4 International Shipping

We offer international shipping to eligible countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies and import regulations vary by country.

6.5 Lost or Delayed Shipments

While we strive for on-time delivery, unforeseen circumstances such as extreme weather conditions, transportation disruptions, or other issues may lead to delays. If your shipment is significantly delayed or if you believe your order is lost, please contact our customer support team. We will investigate the issue and work to resolve it promptly.

7. Returns and Refunds

7.1 Return Eligibility

Most items purchased from our store may be eligible for return or exchange, provided they meet specific criteria outlined in our Return Policy. Some exclusions apply, including personalized or hygienic items for safety and hygiene reasons.

7.2 Return Process

To initiate a return or exchange, please follow the instructions outlined in our Return Policy. You may be required to contact our customer support team, provide proof of purchase, and return the item in its original condition and packaging.

7.3 Refund Options

Depending on the circumstances of your return, you may be eligible for a refund, exchange, or store credit. Refunds will be processed in accordance with our Refund Policy.

8. Intellectual Property

8.1 Copyright

All content on our website, including text, images, graphics, logos, and trademarks, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

8.2 User-Generated Content

By submitting or posting content on our website or social media platforms, you grant us a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content in any media.

9. Privacy Policy

Our Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website and services, you consent to the practices described in our Privacy Policy.

10. Disclaimer of Warranties

Our store, website, and services are provided on an "as is" and "as available" basis. We do not make any warranties or representations, express or implied, regarding the accuracy, completeness, or reliability of the information or products provided on our website. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website, products, or services. Our liability is limited to the extent permitted by law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, expenses, and costs (including attorney's fees) arising from your use of our website or services, your violation of these Terms of Service, or your infringement of any third-party rights.

13. Termination

We reserve the right to terminate or suspend your access to our website or services at our sole discretion, without notice, for any reason, including but not limited to violation of these Terms of Service.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where we are based, without regard to conflicts of law principles.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact our customer support team at info@fierceom.shop.

Thank you for choosing us for your baby product needs. We are committed to providing you with high-quality products and excellent service, and we look forward to serving you and your little one.